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Student Services

Student Services

Our Student Services team offers lots of support to help keep you on track with your studies and to help you stay safe and healthy during your time at NULC and beyond.  Above all, we want you to enjoy your time with us and achieve your goals. You can drop in to see them in Student Services on the second floor, next to the LRC, or call them for a chat on 01782 254272. There’s also an email helpline .

Student Welfare Officers

We are here to offer you pastoral and welfare support which we hope will help you to be happy and settled during your time at NULC.  We can accomodate all issues, big or small, from college struggles through to more complex circumstances.  Our service and advice is always impartial and where appropriate we can act as an advocate for you within your curriculum area.

Our Student Welfare Officers can offer a range of support, including:

  • Mentoring and support with transition from school to college
  • Confidential and impartial 1:1 support to help you stay on track
  • Support from outside agencies
  • Support around lifestyle choices
  • Access to Entrust (careers advice)

There is a Student Welfare Officer for each curriculum area so there is always a familiar face around to help. 

You can get in touch by calling our helpdesk on 01782 254272.  You can even get support by emailing or you can arrange a one-to-one appointment during the daytime or evening.

Personal Tutors

If you are a full-time student, the key person in providing the support you need is your Personal Tutor. Your Personal Tutor will be a friendly member of your course team who you can approach if you need to talk to a member of staff or get help with any problems. He or she will also lead a weekly timetabled session with your tutorial group, where you will cover a range of useful topics to help you settle in and become a better student.

Your academic progress

Your Personal Tutor will help you to ensure you make good progress on your course and meet your deadlines and targets. You will have a series of one-to-one reviews with your Personal Tutor which cover a range of topics as the year unfolds - from how you are settling in at the start, turning to your on-going progress as your programme develops, and then onto your plans for the future towards the end of the course.

Your individual targets and learning plans

To help you and your tutors track your progress, the College has developed a range of leading-edge tools so that you can complete an electronic learning plan (ILP) which can be monitored and updated by yourself and your tutors.

We ask you to set your own targets and assess your own strengths and weaknesses - this helps you to see how well you are achieving and makes sure that you understand how to meet your targets. Many courses also use an electronic mark book which enables you to see your marks and grades on your learning plan.

Specialist Support

We know it’s important for you to get expert, confidential help if there’s something worrying you. That’s why we offer you easy access to a range of specialist support agencies. Also, we have a college counsellor on-site five days a week.

Smoking Cessation

The College is a smoke-free zone and the Student Services team offers smoking cessation programmes to help anyone who wants to stop.


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