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FAQs

Click a topic to view our frequently asked questions in each area.

Membership

How old do I need to be to join The Gordon Banks Sports Centre?

You need to be 16 years or older to join The Gordon Banks Sports Centre.

Will I get a The Gordon Banks Sports Centre membership card?

Yes, you will be issued your Gordon Banks Sports Centre membership card once you have completed your induction.

Can I change my direct debit date?

Rather than a card, you'll get a unique pin number that'll give you access to the gym via a keypad, and access to the members area of the website.Yes, for up to 3 months for just £5.99 a month. You can freeze and unfreeze your membership using the members area of our website. When you unfreeze your membership, your first monthly payment may be slightly more or less than usual due to the system calculating a pro-rata figure for the days your membership was frozen.The standing order date is the 10th of every month, unfortunately this date cannot be changed.

Can I pay for my membership with cash?

Yes of course, you can pay as you go or for 3 monthly, 6 monthly and annual memberships up front. Unfortunately you will not be able to pay monthly by cash.

How do I cancel my membership?

If sadly you wish to cancel your membership, speak to one of the team on reception or alternatively phone 01782 254300.

Can I pay upfront for 1 year?

If you prefer to pay for the year upfront we are able to take payment at the start of a new membership/renewal, so you don’t have to worry about monthly installments.

Can I get a student discount?

As we’re located within the Newcastle-under-Lyme College site all students enrolled at the College are offered a discounted rate to use The Gordon Banks Sports Centre. If you are a student elsewhere and wish to use the gym our usual rates apply. Take a look at our prices page for more information.

Can I change my bank details?

If you need to change you bank details speak to one of The Gordon Banks Sports Centre team members or call 01782 254300 during opening hours.

How to contact us

You can contact us during opening hours on 01782 254300 or email us anytime at sportscentre@nulc.ac.uk

Facilities & Equipment

Does The Gordon Banks Sports Centre offer classes?

Yes we offer a full range of classes from Insanity to Boot Camps. For the full list of classes take a look at our timetable here or to book call 01782 254300.

How do I book a class?

If you’d like to book a class you can pop into the main reception at The Gordon Banks Sports Centre and speak to one of the team or call 01782 254300.

What happens if a class is cancelled?

Unfortunately these things sometimes happen, but rest assured if it does we will notify you by your specified contact method as well as our Facebook page to inform you and let you know when the next class will be running and of alternative classes you may be interested in that day.

Are there changing facilities & lockers at The Gordon Banks Sports Centre?

Yes we have air-conditioned changing rooms (perfect after a good workout!) We also have plenty of lockers available for you to keep your items secure.

Can someone show me how to use the equipment?

Yes. All new members are given a full induction on how to use our equipment, but if you’ve forgotten or just need a little reminder ask one of the team and they’ll be happy to help.

Does The Gordon Banks Sports Centre have a sauna, steam, spa or pool?

Unfortunately at present we do not offer those facilities, however we do offer a sports hall with four badminton courts, floodlit 3G football pitch, dance studio and conference facilities.

Is personal training available?

Yes. We have expert personal trainers on hand to help you reach your ultimate fitness goals. Take a look at our meet the team section to see which one of our team members is best suited to your needs.

Can I park at The Gordon Banks Sports Centre?

The Gordon Banks Sports Centre offers free car parking facilities, which are located just outside Newcastle-under-Lyme College’s Skills & Technology Centre. Parking during peak times may be limited so we advise if this is the case to use the college’s main campus car park.

Do you offer Wi-Fi?

The Sports Centre has access to the College’s Wi-Fi, just use your log-in credentials to access our free internet service.

Can a trainer create a personal fitness programme for me?

Yes we sit down with all our new members to create a personal fitness plan. We will advise you on what you are eating and design you a suitable exercise programme to achieve your ultimate goal. In the first instance this is free and part of your gym induction.

Are there showers available?

All of our changing facilities come with showers and separate cubicles. All our changing rooms are also air-conditioned.

Are there paper dispensers for wiping down equipment?

Yes we have dispensers located throughout the gym. We ask that when you use a piece of equipment you make sure it's clean for the next person.

How heavy are your free weights?

Our heaviest free weights are 26 Kilos, however, our smith machine has plates which go up to 152.5 Kilos.

Security

Is there CCTV at The Gordon Banks Sports Centre?

Yes The Gordon Banks Sports Centre has security throughout the gym facilities and car parking. Staff are also on site during opening hours if you require any assistance.

Is The Gordon Banks Sports Centre website secure?

Yes. Your details will be encrypted and personal details will be kept private. To find out more, check out the privacy statement on our website

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